Questions & Answers
Who can zip? Anyone - ages 10 and up weighing between 90 and 270 pounds with average mobility, strength, and good physical condition. All participants must have and be able to use all of their limbs. Each participant must be able to control speed by applying gentle downward pressure on the cable with leather gloves. Each participant must be able to pull themselves along the zip cable a few feet in the event they lose momentum before reaching the landing platform. Participants should be comfortable with heights. Guests with a chronic fear of heights should not participate.
What should we wear? All guests will be required to wear sturdy closed-toe shoes. Long pants and layered clothing are encouraged. Please remove all valuables, personal electronics, loose or dangling jewelry. Tie back and secure long hair.
Can we bring a camera? Cameras are welcome; however, you are solely responsible for its transport and condition. We cannot be responsible for any valuables dropped from the tour.
Any other considerations? If you have a medical condition of any kind which limits your physical activity you must notify us prior to the tour. If you are pregnant, have heart, leg, arm or back problems, or any other serious illnesses (for example: epilepsy/seizure disorders), you will not be allowed to participate in the tour. You will not be permitted to participate in the tour if you are under the influence of alcohol, illegal drugs, or impairing legal drugs. Denali Zipline Tours reserves the right to exclude anyone from participating in any and all activities for any reason which might compromise the health and safety of you, our clients, and our staff. Exceptions to any requirements are at the discretion of the management.
What am I responsible for? Zipline Tours, like other recreational adventures, carry inherent risks. Please note your Client Responsibilities: 1) All clients will be required to follow the safety policies and procedures of Denali Zipline Tours and the guides’ instructions during activities. 2) All clients will be required to sign a Participant Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement in favor of Denali Zipline Tours before departing on any trip; and 3) Each client agrees and acknowledges when they sign up for a Denali Zipline Tours activity that they have significant responsibility for their own safety and that they agree they are ULTIMATELY RESPONSIBLE for their own safety during participation in a tour.
Do you require a deposit? A 100% deposit is due at the time of the reservation. We have a very friendly cancellation policy so you can make a reservation – worry free! We accept Visa, MasterCard, American Express, and Discover.
What is your cancellation/refund policy?
- If you cancel more than 48 hours before your scheduled trip departure, a fee of $25.00 will be charged for each participant.
- If you cancel within 48 hours of your schedule trip departure, no refund fees will be provided.
- No shows are responsible for 100% of trip fees.
- Exceptions can be made for medical/family emergencies.
- We will work with you to reschedule your tour if cancelled for any reason by the tour operator.
- If a tour is cancelled by the tour operator and cannot be rescheduled, you will receive a 100% refund.
- All refunds will be provided as a credit to the credit card used at the time of purchase.
Do we still go if it is raining? Yes - we zip rain or shine! However, on occasion due to high winds and/or lightning, your trip may be cancelled by Denali Zipline Tours in which case you will have the opportunity to reschedule or be fully refunded.
Is there a minimum for the tour to operate? Minimum capacity is 6 persons. We reserve the right to cancel a tour due to insufficient reservations. We will do all we can to reschedule your tour or a refund will be provided.
What else is there to do in Talkeetna? Talkeetna is full of history and there are so many things to do, you may want to stay many days in a row! Find out more about Talkeetna’s activities and guide services here.
How long is the drive from Anchorage to Talkeetna? It takes about 2 hours and 15 minutes from Anchorage to Talkeetna. Click for Directions.
How long is the drive from Denali National Park entrance or Fairbanks to Talkeetna? This scenic road trip takes about 3 and a half hours from the Park Entrance and 5 hours from Fairbanks. Click for Directions.
Where can I spend the night in Talkeetna? There are many lodging choices in Talkeetna. The best place to see what’s available is on the Talkeetna Chamber of Commerce website.
FREE Talkeetna Guide
Find out more about our little town of Talkeetna: activities, places to stay, where to eat, wildlife facts and more can be found in our FREE Talkeetna Insider Guide.
Did you know?
Talkeetna sits at the base of Mt McKinley, only 60 miles away as the raven flies. You can enjoy these stunning views while you zip our canopy tour.